Blood Collection Staff – Customer Service - Pomona, CA
About The Position
The American Red Cross is hiring a Blood Collection Staff member to assist with every step of the blood collection process. The role uses healthcare and/or customer service skills to help donors, support the collection team, and ensure collected blood meets safety and regulatory requirements. Paid phlebotomy training is provided, and no prior medical experience is required. The position includes transporting and setting up equipment at mobile collection sites, creating a welcoming environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Staff work as a team and may drive Red Cross vehicles. Candidates must reside in one of the listed California cities: South East Los Angeles, Downey, Norwalk, Paramount, South Gate, or Pica Rivera. The schedule varies to meet donor and community needs and may include early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance, and workdays may range from 8 to 12 hours depending on the assigned role. Starting pay is $22.89 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- Basic computer skills.
- Proficiency with Microsoft Office applications.
- Must reside in South East Los Angeles, Downey, Norwalk, Paramount, South Gate, or Pica Rivera, California.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Connect personally with donors, listen to their stories, and explain the impact of their donations.
- Work with teammates to create a welcoming environment for volunteer donors.
- Collect blood while ensuring donations meet goals and regulatory requirements and can be safely transfused.
- Drive Red Cross vehicles.
- Transport, set up, and tear down equipment at mobile donation sites.
- Follow safety procedures throughout the blood collection process.
Benefits
- Paid phlebotomy training
- Competitive compensation and benefits
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
