Blood Collection Staff – Customer Service

American Red Cross • Hays, KS

2d

About The Position

The Blood Collection Staff member uses healthcare and/or customer service skills to support each step of the blood collection process. The role includes working with teammates to transport, set up, and tear down equipment at mobile collection sites; creating a welcoming, comfortable environment for volunteer donors; and following safety procedures while collecting blood donations for hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career at the American Red Cross.

The position has a variable schedule with no set schedule. Work may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations, and schedules are provided two to three weeks in advance. The role may involve driving Red Cross vehicles and may require a minimum height of 60 inches to safely operate them.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods.
• Ability to adapt to long, irregular hours and frequent schedule changes.
• May require a minimum height of 60 inches to safely operate Red Cross vehicles.
• Basic computer skills and proficiency with Microsoft Office applications.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and explain the impact of their donations.
• Work with teammates to create a welcoming and friendly environment for volunteer donors.
• Collect blood carefully so donations meet goals and regulatory requirements and can be safely transfused.
• Transport, set up, and tear down equipment at donation sites.
• Follow safety procedures throughout the blood collection process.
• May drive Red Cross vehicles.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED