Blood Collection Staff – Customer Service
About The Position
The Blood Collection Staff member uses healthcare and/or customer service skills to support every step of the blood collection process. The role includes working with a team to transport and set up equipment at blood collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career at the American Red Cross. The position is based in the Yakima, Washington area and follows a variable schedule that may include early mornings, late nights, weekends, holidays, and overnight travel every other week. The schedule is provided two to three weeks in advance. The position may require a minimum height of 60 inches to safely operate Red Cross vehicles. Starting pay is $20.03 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Reliable transportation.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
- Basic computer skills.
- Proficiency with Microsoft Office applications.
- May need to meet a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donations.
- Work with teammates to create a welcoming, friendly environment for volunteer donors.
- Collect blood carefully and ensure it meets goals and regulatory requirements and can be safely transfused.
- Follow safety procedures throughout the blood collection process.
- Help transport equipment and set up and tear down equipment at donation sites.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
