Blood Collection Staff - Customer Service

American Red Cross • Green Bay, WI

7d

About The Position

The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with a team to transport and set up equipment at community collection sites, creating a welcoming and comfortable experience for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career within the American Red Cross.

Staff work a variable schedule to meet donor and community needs. Hours may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations, and schedules are provided two to three weeks in advance. The position may require a minimum height of 60 inches to safely operate Red Cross vehicles. Pay is listed as $21.34 per hour at the entry level, $25.81 per hour with an LPN license, and $31.00 per hour with an RN license.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods.
• Ability to adapt to long, irregular hours and frequent schedule changes.
• Basic computer skills.
• Proficiency with Microsoft Office applications.
• May require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donations.
• Work with teammates to create a welcoming and friendly environment for volunteer donors.
• Maintain attention to detail to ensure collected blood meets goals and regulatory requirements and can be safely transfused.
• Potentially drive Red Cross vehicles.
• Work with the team to transport, set up, and tear down equipment at donation sites.
• Follow safety procedures throughout the blood collection process.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• PTO starting at 15 days a year, based on job type and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED