Blood Collection Staff – Customer Service

American Red Cross • Los Angeles, CA

1d

About The Position

Blood Collection Staff use healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with a team to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and a career at the American Red Cross.

Staff work a variable schedule to meet donor and community needs. This may include early mornings, late nights, weekends, and holidays, and overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The position may involve driving Red Cross vehicles and may require a minimum height of 60 inches to safely operate them. The starting rate is $22.89 per hour.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
• The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Pay close attention to detail to ensure collected blood meets goals and regulatory requirements and can be safely transfused.
• Work with the team to transport, set up, and tear down equipment at donation sites.
• Follow safety procedures while collecting blood donations.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• PTO starting at 15 days a year, based on job type and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED