Blood Collection Staff - Customer Service

American Red Cross • Hampton, VA

2d

About The Position

The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role involves working with a team to transport, set up, and take down equipment at mobile collection sites; welcoming volunteer donors and helping them feel comfortable; and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and pursue career growth within the American Red Cross.

The position is based around a variable schedule to meet donor and community needs. For the Norfolk, Virginia schedule, work may include early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The pay rate is $18.73 per hour.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
• Ability to work as part of a team to set up and take down equipment for mobile blood drives.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and explain the impact of their donations.
• Work with teammates to create a welcoming and friendly environment for volunteer donors.
• Collect blood carefully and ensure donations meet goals and regulatory requirements and can be safely transfused.
• Follow safety procedures throughout the blood collection process.
• Help transport, set up, and take down equipment at donation sites.
• May drive Red Cross vehicles.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED