Blood Collection Staff - Customer Service

American Red Cross • Earlysville, VA

2d

About The Position

The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with a team to transport and set up equipment at collection sites in local communities, welcoming and supporting volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, and the position offers opportunities to develop healthcare skills and pursue a career within the American Red Cross.

Staff work a variable schedule that may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The position may involve driving Red Cross vehicles and may require a minimum height of 60 inches to safely operate them. The listed pay rate is $18.73 per hour, with a $1,500 sign-on bonus.

Requirements

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver's license with a good driving record.
• Basic computer skills and proficiency with Microsoft Office applications.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donations.
• Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
• Collect blood while ensuring donations meet goals and regulatory requirements and can be safely transfused.
• Follow safety procedures throughout the collection process.
• Work with the team to transport, set up, and tear down equipment at mobile donation sites.
• May drive Red Cross vehicles.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.
• $1,500 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED