Blood Collection Staff – Customer Service - Manhattan, KS
About The Position
The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role involves working with a team to transport and set up equipment at local community collection sites, welcoming and supporting volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and advance a career within the American Red Cross. The position is based in Manhattan, Kansas, and has a variable schedule with no set schedule. Staff may work early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. Starting pay is $18.21 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
- Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
- Maintain attention to detail to ensure collected blood meets goals and regulatory requirements and can be safely transfused.
- Work with the team to transport, set up, and tear down equipment at mobile donation sites.
- May drive Red Cross vehicles.
- Follow safety procedures while collecting blood donations.
Benefits
- Paid phlebotomy training.
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- PTO starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
