Blood Collection Staff – Customer Service - Port Huron, MI
About The Position
The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with teammates to transport, set up, and tear down equipment at mobile collection sites; creating a welcoming, comfortable environment for volunteer donors; and following safety procedures while collecting blood donations for delivery to hospitals. The American Red Cross provides paid phlebotomy training, and the role offers opportunities to develop healthcare skills and pursue career growth within the organization. The position is based on-site and candidates must reside in one of the listed Michigan communities. The schedule is variable, with rotating weekends, and may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The starting rate is $19.38 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods and adapt to long, irregular hours and frequent schedule changes.
- May need to meet a minimum height of 60 inches to safely operate Red Cross vehicles.
- Must reside in one of the specified Michigan locations: Port Huron, Romeo, East China, Marine City, St. Clair, Marysville, Ft. Gratiot, Algonac, Ira Township, Lenox, Chesterfield, New Baltimore, Mt. Clemens, or Richmond.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
- Collaborate with teammates to create a welcoming and friendly environment for volunteer donors.
- Collect blood carefully to meet goals and regulatory requirements and ensure it can be safely transfused.
- Work with the team to transport, set up, and tear down equipment at donation sites.
- May drive Red Cross vehicles.
- Follow safety procedures throughout the blood collection process.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- PTO starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
