Blood Collection Staff - Customer Service

American Red Cross • Idaho Falls, ID

7h

About The Position

The Blood Collection Staff member assists with every step of the blood collection process, using healthcare and/or customer service skills. The role includes working with a team to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to develop healthcare skills and grow a career within the American Red Cross.

The position is based in Idaho Falls, Idaho. Staff work a variable schedule that may include early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. Starting pay is $18–$22 per hour, based on experience.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Effective verbal communication skills.
• Current, valid driver's license and a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs.
• Good manual dexterity.
• Ability to sit or stand for long periods.
• Ability to adapt to long, irregular hours and frequent schedule changes.
• Basic computer skills and proficiency with Microsoft Office applications.
• The position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• Prior leadership experience.

Responsibilities

• Personally connect with donors, listen to their stories, and help them understand the impact of their donation.
• Work with teammates to create a welcoming, friendly environment that encourages volunteer donors to return.
• Collect blood donations accurately and ensure they meet goals and regulatory requirements and can be safely transfused.
• Follow safety procedures throughout the blood collection process.
• Help transport, set up, and tear down equipment at mobile blood donation sites.
• May drive Red Cross vehicles.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days per year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED