Blood Collection Staff - Customer Service - Liverpool, NY
About The Position
The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with a team to transport and set up equipment at community collection sites, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. The American Red Cross provides paid phlebotomy training and opportunities to develop healthcare skills and a career. The position is based in Liverpool, New York. Hours are variable, with a Monday-through-Friday or Tuesday-through-Saturday schedule provided two to three weeks in advance. The starting rate is $20.03 per hour, with a $3,000 sign-on bonus. The position may involve driving Red Cross vehicles and requires working with a team to set up and take down mobile blood-drive equipment. A minimum height of 60 inches may be required to safely operate Red Cross vehicles.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
- A minimum height of 60 inches may be required to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Connect personally with donors, listen to their stories, and help them understand the impact of their donation.
- Work with teammates to create a welcoming, friendly environment for volunteer donors.
- Collect blood while ensuring it meets goals and regulatory requirements and can be safely transfused.
- Follow safety procedures throughout the blood collection process.
- Transport and set up equipment at community collection sites.
- Work with the team to set up and take down equipment for mobile blood drives.
- May drive Red Cross vehicles.
Benefits
- Medical, dental, and vision plans
- Health Spending Accounts and Flexible Spending Accounts
- Paid time off starting at 15 days per year, based on job type and tenure
- 11 paid holidays, including six core holidays and five floating holidays
- 401(k) with up to 6% company match
- Paid family leave
- Employee assistance
- Short- and long-term disability and insurance
- Service awards and recognition
- Paid phlebotomy training
- $3,000 sign-on bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
