Blood Collection Staff - Customer Service - Liverpool, NY
About The Position
The Blood Collection Staff member uses healthcare and/or customer service skills to assist with every step of the blood collection process. The role includes working with a team to transport and set up equipment at community collection sites, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. The American Red Cross provides paid phlebotomy training and opportunities to develop healthcare skills and grow a career within the organization. The position is based in Liverpool, New York. Hours vary, with a Monday through Friday or Tuesday through Saturday schedule provided two to three weeks in advance. The role may involve driving Red Cross vehicles and requires the team to set up and take down equipment at mobile donation sites. Starting pay is $20.03 per hour, with a $3,000 sign-on bonus.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license and good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- May require a minimum height of 60 inches to safely operate Red Cross vehicles.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and help them understand the impact of their donations.
- Work with teammates to create a welcoming and friendly environment that encourages volunteer donors to return.
- Ensure collected blood meets goals and regulatory requirements and can be safely transfused.
- May drive Red Cross vehicles.
- Work with the team to transport, set up, and take down equipment at donation sites.
- Follow safety procedures throughout the blood collection process.
Benefits
- Paid phlebotomy training.
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays, comprising six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- $3,000 sign-on bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
