Blood Collection Staff – Customer Service
About The Position
The Blood Collection Staff member assists with every step of the blood collection process, using healthcare and/or customer service skills. The role involves working with a team to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following safety procedures while collecting blood donations for delivery to hospitals. Paid phlebotomy training is provided, with opportunities to build healthcare skills and pursue career growth within the American Red Cross. Candidates must reside in South East Los Angeles, Downey, Norwalk, Paramount, South Gate, or Pica Rivera, California. Staff work a variable schedule that may include early mornings, late nights, weekends, and holidays. Schedules are provided two to three weeks in advance, and workdays may range from 8 to 12 hours depending on the assigned role. The starting rate is $22.89 per hour.
Requirements
- High school diploma or equivalent.
- Customer service experience and effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Basic computer skills and proficiency with Microsoft Office applications.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
- A minimum height of 60 inches may be required to safely operate Red Cross vehicles.
- Must reside in South East Los Angeles, Downey, Norwalk, Paramount, South Gate, or Pica Rivera, California.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Connect personally with donors, listen to their stories, and help them understand the impact of their donation.
- Work with teammates to create a welcoming and friendly environment for volunteer donors.
- Collect blood carefully and ensure donations meet goals and regulatory requirements and can be safely transfused.
- Drive Red Cross vehicles and work with the team to transport, set up, and tear down equipment at donation sites.
- Follow safety procedures throughout the blood collection process.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- PTO starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee Assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
