Bistro Server

Wilcox + Flegel•Kalama, WA

10d•Onsite

About The Position

The Counter Server provides exceptional customer service and a positive, welcoming experience for customers approaching the counter. The role requires multitasking and prioritizing in a fast-paced restaurant environment. Duties include taking and entering orders, preparing beverages and food, promoting menu items, processing payments, and maintaining clean, organized counter and dining areas. The server is expected to model the company’s Core Values and deliver excellent service to guests. This is a part-time position with flexible hours.

Requirements

Excellent interpersonal skills and verbal and written communication skills.
Strong organizational skills and ability to multitask.
Ability to assess competing demands and determine an appropriate course of action.
Ability to learn quickly and adapt to a changing environment; agility, flexibility, and resilience.
Team spirit.
Attentiveness and patience with customers.
Excellent presentation skills.
Availability for flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.

Nice To Haves

Prior food service or customer service experience is preferred but not required.
Food Handlers Card.
MAST Certification.
Square POS experience is preferred.

Responsibilities

Greet customers in a friendly and welcoming manner.
Take orders and enter them accurately into the POS system.
Prepare coffee, lattes, and other beverages to customer specifications.
Prepare and serve food and drinks, including pizza, sandwiches, soup, beer, and wine.
Ensure orders are correct and prepared in a timely manner.
Keep the counter and food preparation area clean and organized.
Wash dishes and carry dirty plates, glasses, and silverware to the kitchen for cleaning.
Upsell menu items and promote specials.
Provide customer service and resolve issues or concerns professionally and promptly.
Handle cash and card transactions accurately.
Monitor inventory and restock supplies as needed.
Present the menu and provide information about portions, ingredients, and potential food allergies.
Prepare tables with silverware and glasses.
Offer menu recommendations upon request.
Check customer IDs to confirm minimum age for alcohol consumption.
Arrange table settings and maintain a tidy dining area.
Follow applicable health department regulations.
Consistently model the company’s Core Values.