Bistro Server

Wilcox + Flegel•Kalama, WA

8d•Onsite

About The Position

The Counter Server provides exceptional customer service and a positive, welcoming experience for customers approaching the counter. The role requires multitasking and prioritizing in a fast-paced restaurant environment. Duties include taking and entering orders, preparing beverages and food, handling transactions, keeping the counter and dining areas clean and organized, and promoting menu items. The position is part-time with flexible hours that may include early mornings, evenings, weekends, nights, and holidays. The server is also responsible for consistently role modeling the company’s Core Values.

Requirements

Excellent interpersonal, verbal communication, and written communication skills.
Strong organization and ability to multitask.
Ability to assess competing demands and determine an appropriate course of action.
Ability to learn quickly and adapt to a changing environment; agile, flexible, and resilient.
Team spirit.
Attentiveness and patience with customers.
Excellent presentation skills.
Availability to work flexible hours, potentially including early mornings, evenings, weekends, nights, and holidays.
Food Handlers Card.
MAST Certification.

Nice To Haves

Prior food service or customer service experience is preferred but not required.
Square POS experience is preferred.

Responsibilities

Greet customers in a friendly and welcoming manner.
Take orders and enter them accurately into the POS system.
Prepare coffee, lattes, and other beverages to customer specifications.
Prepare and serve food and drink items, including pizza, sandwiches, soup, beer, and wine.
Ensure orders are prepared correctly and in a timely manner.
Keep the counter and food preparation area clean and organized.
Wash dishes and carry dirty plates, glasses, and silverware to the kitchen for cleaning.
Upsell menu items and promote specials.
Provide excellent customer service and resolve customer issues or concerns in a timely, professional manner.
Handle cash and card transactions accurately.
Monitor inventory levels and restock supplies as needed.
Present the menu and provide information about portions, ingredients, and potential food allergies.
Prepare tables by setting up silverware and glasses.
Offer menu recommendations upon request.
Check customers’ IDs to confirm they meet minimum age requirements for alcoholic beverages.
Arrange table settings and maintain a tidy dining area.
Follow relevant health department regulations.
Consistently role model the company’s Core Values.