Bistro Server-AM-Courtyard Pittsburgh

Coury Hospitality•Coraopolis, PA

1d•Onsite

About The Position

The Bistro Server welcomes hotel guests and provides attentive, courteous breakfast service during morning hours. The role includes explaining menu options, taking and entering orders, serving food and beverages, preparing coffee, tea, and other drinks, processing payments, and responding to guest requests. The server helps keep Bistro and dining areas clean, organized, presentable, and stocked while following food safety, sanitation, hygiene, and hotel procedures. The position works closely with the Kitchen, other Bistro Curators, Front Desk, and hotel leadership to support timely service and a seamless guest experience. It also assists with opening, breakfast setup, service preparation, closing duties, monitoring food presentation and supplies, and directing guests to hotel amenities or departments as needed. The role requires a welcoming, dependable, detail-oriented approach and the ability to maintain service quality during busy breakfast periods. The work involves standing and walking for extended periods; bending, reaching, twisting, and moving around the Bistro; and lifting, carrying, pushing, or pulling service items weighing up to 25 pounds. The server uses point-of-sale systems and Bistro equipment, and works around hot food and beverages, kitchen equipment, cleaning products, and wet floors while observing safety procedures. Early morning work, including weekends and holidays, may be required based on business needs.

Requirements

Strong customer service and interpersonal communication skills.
Ability to take orders accurately and manage multiple guest requests.
Basic math skills and ability to handle payments and transactions accurately.
Ability to follow recipes, food preparation instructions, service standards, and hotel procedures.
Ability to maintain clean and organized service areas throughout the shift.
Ability to communicate professionally with guests, coworkers, and leaders.
Ability to work independently and as part of a team.
Ability to remain organized and attentive during busy breakfast periods.
Ability to work early morning shifts, including weekends and holidays, based on business needs.
Ability to stand and walk for extended periods and to bend, reach, twist, and move throughout service areas.
Ability to lift, carry, push, and pull food supplies, beverage containers, trays, and other service items; lift or move items weighing up to 25 pounds, with heavier items handled according to safe lifting procedures and position requirements.
Ability to use point-of-sale systems, coffee equipment, beverage machines, and other Bistro equipment safely.
Ability to work safely around hot beverages, hot food, kitchen equipment, cleaning products, and wet floors.
High school diploma or equivalent preferred.
Previous restaurant, food service, serving, or hospitality experience preferred but not required.
Food handler certification may be required in accordance with applicable local regulations.

Nice To Haves

Experience with point-of-sale systems and payment processing.
Knowledge of basic food safety, sanitation, and proper food handling procedures.
Bilingual English/Spanish communication skills.

Responsibilities

Welcome guests to the Bistro and provide friendly, professional breakfast service.
Explain menu options, answer questions, assist with food and beverage selections, and respond to guest requests or concerns.
Take food and beverage orders accurately and enter them into the point-of-sale system.
Serve food and beverages promptly, accurately, and with appropriate presentation.
Prepare coffee, tea, and other beverages according to hotel standards.
Handle guest payments and follow cash-handling and point-of-sale procedures.
Keep service stations, the Bistro, dining areas, counters, and guest seating areas clean, organized, presentable, and stocked.
Restock supplies, condiments, utensils, napkins, and other breakfast service items as needed.
Monitor food and beverage presentation, quality, freshness, and availability; notify the appropriate team member when items need replenishment.
Follow food safety, sanitation, hygiene, food handling, storage, and hotel procedures.
Communicate dietary requests, allergies, and special food requirements to appropriate team members.
Coordinate with the Kitchen and other Bistro Curators to provide timely and accurate service.
Assist with opening duties, breakfast setup, service preparation, and closing responsibilities as assigned.
Monitor supplies and communicate low-stock items to leadership to support inventory control.
Help guests with questions about hotel amenities and direct them to other departments when needed.
Support coworkers during busy breakfast periods and adjust priorities as guest needs change.