Biomedical Engineer (Clinical Specialist)

Brainlab•Orlando, FL

2d•$65,000 - $75,000

About The Position

The Biomedical Engineer (Clinical Specialist) provides on-site consulting and guidance to physicians and operating room personnel, evaluating options and troubleshooting during surgery to maximize the efficiency and use of Brainlab products. The role manages and maintains the installed product base, including basic third-party integrations, and analyzes and resolves product issues for assigned accounts using Salesforce, technical training, documentation, and critical thinking. It also contributes engineering expertise to quality improvement by recommending product modifications. The specialist provides clinical case coverage and support for complex cases and go-live launches when available, promotes customer utilization through specialized workflows and applications, and serves as an escalation point for regional clinical issues. The role directs radiology staff in scans needed before surgery and educates and trains physicians and hospital personnel on Image Guided Surgery (IGS) products and services. It develops training programs that enable hospitals to conduct in-house training and acts as the primary customer liaison, monitoring satisfaction and usage and making recommendations. Working with application consultants, account managers, marketing, and regional support, the specialist contributes to revenue opportunities, market transparency, upgrade initiatives, demonstrations, evaluations, research and development projects, and team knowledge sharing. The role also demonstrates and promotes IGS products at meetings and trade shows, keeps current on Brainlab and competing products, documents working hours in Salesforce, and attends annual continuing education and maintains annual product certification competency. Additional duties may be assigned at Brainlab’s discretion. Employment is at will.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1 year of experience in a technical support role; 1–3 years minimum experience is specified, preferably with a healthcare company or provider.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a demonstrated ability to make independent decisions.

Nice To Haves

1–2 years of sales experience with a healthcare company.
Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

Provide on-site consulting and guidance to physicians and operating room personnel, evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.
Manage and maintain the installed product base, including basic third-party integrations.
Analyze and resolve product issues for assigned accounts through Salesforce, using detailed analysis, critical thinking, technical training, and documentation.
Recommend product modifications as part of the quality improvement process.
Provide clinical case coverage and support for complex cases and go-live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as the escalation point for regional clinical issues.
Direct and assist radiology staff with scans needed before surgery.
Educate and train physicians and hospital personnel—including operating room, radiology, central sterile processing, biomedical, and information technology staff—on IGS products and services.
Develop and conduct training programs that enable hospital staff to implement in-house training.
Serve as the primary customer liaison by maintaining contact, assessing satisfaction and usage, and providing recommendations.
Work with the Application Consultant on revenue opportunities, including spare parts, upgrades, and contract renewals.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Keep current on Brainlab and competitive IGS products and services through ongoing training and individual research and analysis.
Collaborate with the Regional Support Manager to provide content for team calls and meetings, including clinical knowledge transfer, best practices, and case examples or setups.
Document all working hours in Salesforce.
Attend annual IGS continuing education and maintain annual product certification competency.