Biomedical Engineer (Clinical Specialist)

Brainlab•Chicago, IL

18h

About The Position

Brainlab is hiring a Biomedical Engineer to provide clinical and technical support for Image Guided Surgery (IGS) products and services. The role provides on-site guidance to physicians and operating-room personnel, helps resolve product issues, supports customer adoption and specialized workflows, and contributes engineering expertise to product quality improvements. The position also involves customer education, coordination with commercial and technical colleagues, and maintaining product knowledge and certifications.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1–3 years of experience in a technical support role, preferably with a healthcare company or provider.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a proven ability to make independent decisions.

Nice To Haves

At least 1–2 years of sales experience with a healthcare company.
Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

Provide on-site consulting and guidance to physicians and operating-room personnel, evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.
Manage and maintain the installed product base, including basic third-party integrations.
Analyze and resolve Brainlab system issues at assigned accounts through Salesforce, using detailed analysis and technical training and documentation.
Recommend product modifications to support quality improvement.
Provide clinical case coverage and support for complex cases and go-live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as an escalation point for clinical regional issues.
Direct and assist Radiology staff with necessary pre-surgery scans.
Educate and train physicians and hospital personnel, including operating-room, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on IGS products and services.
Develop and conduct training programs that enable hospital staff to implement in-house training.
Serve as the primary customer liaison, maintaining contact, assessing satisfaction and usage, and providing recommendations.
Work with the Application Consultant to increase revenue through spare-parts sales, upgrades, contract renewals, and related opportunities.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Keep current on Brainlab and competing IGS products and services through ongoing training and individual research and analysis.
Collaborate with the Regional Support Manager and contribute clinical knowledge, best practices, and case examples to team calls and meetings.
Maintain Salesforce documentation of all working hours.
Attend annual IGS continuing education and maintain annual product certification competency.
Perform additional duties as assigned.