Biomedical Engineer (Clinical Specialist)

Brainlab•Chicago, IL

1d•$65,000 - $75,000•Onsite

About The Position

Brainlab is seeking a Biomedical Engineer to provide clinical and technical support for Image Guided Surgery (IGS) products and services. The role provides on-site guidance to physicians and operating room personnel during surgery, helps maximize product efficiency and usage, and manages the install base, including basic third-party integrations. It analyzes and resolves product issues at assigned accounts and contributes engineering expertise to quality improvement through recommendations for product modifications. The position supports complex clinical cases and product launches, manages customer utilization and workflows, and acts as an escalation point for regional clinical issues. It also trains physicians and hospital personnel, develops training programs, and serves as the primary customer liaison to assess satisfaction and usage and make recommendations. The role works with Application Consultants, Area Account Managers, Marketing, Research and Development, and Regional Support Managers on customer initiatives, revenue opportunities, demonstrations, and knowledge sharing. It includes attending meetings and trade shows, maintaining Salesforce records of working hours, staying current on product developments, and completing annual continuing education and product certification.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1 year of experience in a technical support role; the posting states 1–3 years minimum, preferably for a healthcare company or provider.
Proficiency with PC software applications, including Microsoft Office.
Self-motivation and attention to detail.
A proven ability to make independent decisions.

Nice To Haves

At least 1 year of sales experience with a healthcare company; the posting states 1–2 years minimum preferred.
Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

Provide on-site consulting and guidance to physicians and operating room personnel during surgery to maximize Brainlab product efficiency and usage.
Manage and maintain the install base, including basic third-party integrations.
Analyze and resolve product issues for assigned accounts using Salesforce, technical training, documentation, and critical thinking.
Recommend product modifications as part of the quality improvement process.
Provide clinical case coverage and support for complex cases and Go Live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as an escalation point for regional clinical issues.
Direct and assist Radiology staff in performing scans needed before surgery.
Educate and train physicians and hospital personnel on IGS products and services, including operating room, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff.
Develop and conduct training programs that enable hospital staff to provide in-house training.
Serve as the primary customer liaison, maintain customer contact, assess satisfaction and usage, and provide recommendations.
Work with the Application Consultant to support revenue through spare parts, upgrades, and contract renewals.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Stay informed about Brainlab and competitive IGS products and services through ongoing training and individual research and analysis.
Collaborate with the Regional Support Manager and contribute content to team calls and meetings, including clinical knowledge transfer, best practices, and case examples.
Maintain Salesforce documentation of all working hours.
Attend annual IGS continuing education and maintain annual product certification competency.
Perform additional duties as assigned at Brainlab’s discretion.