Biomedical Engineer (Regional Clinical Specialist)

Brainlab•Raleigh, NC

About The Position

Brainlab is seeking a Biomedical Engineer to provide regional clinical and technical support for its Image Guided Surgery (IGS) products and services. The role provides on-site guidance to physicians and operating room personnel during surgery, supports Brainlab systems at assigned accounts, and helps customers make effective use of products and workflows. It also includes customer training, clinical case coverage, issue resolution, product quality feedback, and coordination with sales, support, marketing, and research and development teams. Travel is 50% or more during the first six months.

Requirements

Bachelor of Science degree in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1–3 years of experience in a technical support role, preferably with a healthcare company or provider.
Proficiency with PC software applications, including Microsoft Office.
Self-motivation, attention to detail, and a demonstrated ability to make independent decisions.

Nice To Haves

At least 1–2 years of sales experience with a healthcare company.
Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

Provide on-site consulting and guidance to physicians and operating room personnel, evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.
Manage and maintain the installed base, including basic third-party integrations.
Analyze and resolve Brainlab system issues at assigned accounts through Salesforce, applying detailed analysis and critical thinking informed by technical training and documentation.
Recommend product modifications using engineering expertise to contribute to quality improvement.
Provide clinical case coverage and support for complex cases and Go Live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as the escalation point for regional clinical issues.
Direct and assist Radiology staff in performing necessary scans before surgery.
Educate and train physicians and hospital personnel—including OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff—on IGS products and services.
Develop and conduct training programs that enable hospital staff to provide in-house training.
Serve as the primary customer liaison, maintaining contact, assessing satisfaction and usage, and recommending improvements.
Work with the Application Consultant to increase revenue through spare parts, upgrades, contract renewals, and related sales.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Keep current on Brainlab and competitive IGS products and services through ongoing training and independent research and analysis.
Collaborate with the Regional Support Manager to provide content for team calls and meetings, such as clinical knowledge, best practices, and case examples or setups.
Maintain Salesforce documentation of all working hours.
Attend annual IGS Continuing Education and maintain annual product certification competency.