Biomedical Engineer (Regional Clinical Specialist)

Brainlab•Raleigh, NC

3d•$65,000 - $75,000•Onsite

About The Position

Brainlab is seeking a Biomedical Engineer (Regional Clinical Specialist) to provide clinical and technical support for Image Guided Surgery (IGS) products and services. The role provides on-site guidance to physicians and operating room personnel, supports Brainlab systems at assigned accounts, and helps customers maximize product use and efficiency. It also involves training hospital staff, maintaining customer relationships, contributing to product quality improvements, and collaborating with sales, application, marketing, and regional support colleagues. The position requires annual participation in IGS continuing education and maintenance of annual product certification competency. Travel is 50% or more during the first six months. The stated annual salary range is $65,000–$75,000.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1–3 years of experience in a technical support role; healthcare company or provider experience is preferred.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a demonstrated ability to make independent decisions.

Nice To Haves

At least 1–2 years of sales experience with a healthcare company.
Knowledge of surgical procedures, anatomy, and medical terminology.
Technical support experience with a healthcare company or provider.

Responsibilities

Provide on-site consulting and guidance to physicians and operating room personnel, evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and use.
Manage and maintain the installed base, including basic third-party integrations.
Analyze and resolve product issues for Brainlab systems at assigned accounts through Salesforce, using technical training, documentation, detailed analysis, and critical thinking.
Contribute engineering expertise to quality improvement by recommending product modifications.
Provide clinical case coverage and support for complex cases and go-live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as the escalation point for regional clinical issues.
Direct and assist Radiology staff with scans required before surgery.
Educate and train physicians and hospital personnel—including operating room, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff—on IGS products and services.
Develop and conduct training programs that enable hospital staff to provide in-house training.
Serve as the primary customer liaison, maintain customer contact, assess satisfaction and usage, and provide recommendations.
Work with the Application Consultant to increase revenue through spare parts, upgrades, and contract renewals.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Keep current on Brainlab and competitive IGS products and services through ongoing training and individual research and analysis.
Collaborate with the Regional Support Manager and contribute content for team calls and meetings, including clinical knowledge transfer, best practices, and case or case-setup examples.
Maintain Salesforce documentation of all working hours.
Attend annual IGS continuing education and maintain annual product certification competency.