Biomedical Engineer (Clinical Specialist)

Brainlab•Orlando, FL

1d•$65,000 - $75,000•Onsite

About The Position

The Biomedical Engineer (Clinical Specialist) provides on-site consulting and guidance to physicians and Operating Room personnel, evaluates options and solves problems during surgery, and helps maximize the efficiency and use of Brainlab products. The role manages and maintains the installed product base, including basic third-party integrations, and analyzes and resolves product issues for assigned accounts using Salesforce, technical training, documentation, and critical thinking. It also contributes engineering expertise to quality improvement by recommending product modifications. The position provides clinical case coverage and support for complex cases and go-live launches based on availability, and helps drive customer utilization through unique workflows and special applications. The specialist serves as an escalation point for regional clinical issues, directs and assists Radiology staff with pre-surgery scans, and educates and trains physicians and hospital personnel on Image Guided Surgery products and services. Training audiences include OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff. The specialist acts as the primary customer liaison, assesses customer satisfaction and product usage, and makes recommendations. The role works with the Application Consultant, Area Account Manager, Marketing Manager, and Regional Support Manager on revenue opportunities, market transparency, upgrades, demonstrations and evaluations, R&D projects, team knowledge-sharing, and clinical support. It also demonstrates and promotes products at meetings and trade shows, stays informed about Brainlab and competing products, documents working hours in Salesforce, attends annual continuing education, and maintains annual product certification competency.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1 year of experience in a technical support role; experience with a healthcare company or provider is preferred.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a proven ability to make independent decisions.

Nice To Haves

1–2 years of sales experience with a healthcare company.
Knowledge of surgical procedures, anatomy, and medical terminology.
Technical support experience with a healthcare company or provider.

Responsibilities

Provide on-site consulting and guidance to physicians and OR personnel, evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.
Manage and maintain the installed product base, including basic third-party integrations.
Analyze and resolve product issues for assigned accounts through Salesforce, detailed analysis, critical thinking, technical training, and documentation.
Recommend product modifications as part of the quality improvement process.
Provide clinical case coverage and support for complex cases and go-live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as the escalation point for regional clinical issues.
Direct and assist Radiology staff with necessary pre-surgery scans.
Educate and train physicians and hospital personnel on Image Guided Surgery products and services, including OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff.
Develop and conduct training programs that enable hospital staff to provide in-house training.
Serve as the primary customer liaison, maintain customer contact, assess satisfaction and usage, and provide recommendations.
Work with the Application Consultant to increase revenue through spare parts, upgrades, contract renewals, and related opportunities.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote Image Guided Surgery products and services.
Keep current with Brainlab and competitive Image Guided Surgery products and services through training, research, and analysis.
Collaborate with the Regional Support Manager and contribute clinical knowledge, best practices, and case information to team calls and meetings.
Document all working hours in Salesforce.
Attend annual Image Guided Surgery continuing education and maintain annual product certification competency.
Perform additional duties as assigned.