Biomedical Engineer (Clinical Specialist)

Brainlab•Port Jefferson, NY

1d•$70,000 - $85,000•Onsite

About The Position

Brainlab is seeking a Biomedical Engineer (Clinical Specialist) to provide clinical and technical support for its Image Guided Surgery (IGS) products and services. The role works on-site with physicians and operating room personnel, advising and troubleshooting during surgery to help maximize product efficiency and usage. It also manages assigned customer accounts and installed systems, including basic third-party integrations, and resolves product issues through detailed analysis and Salesforce documentation. The specialist trains physicians and hospital staff across the OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies teams. The role supports complex cases and product launches when available, promotes customer utilization and specialized workflows, and serves as an escalation point for regional clinical issues. It also acts as a primary customer liaison, supports revenue initiatives, collaborates with sales, marketing, and R&D colleagues, and represents Brainlab products at meetings and trade shows. Ongoing training and annual product certification are required.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1 year of experience in a technical support role; experience with a healthcare company or provider is preferred.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a proven ability to make independent decisions.

Nice To Haves

At least 1 year of sales experience with a healthcare company.
Knowledge of surgical procedures, anatomy, and medical terminology.
Technical support experience with a healthcare company or provider.

Responsibilities

Provide on-site consulting and guidance to physicians and OR personnel, evaluating options and solving problems during surgery to maximize Brainlab product efficiency and usage.
Manage and maintain the installed base, including basic third-party integrations.
Analyze and resolve Brainlab system issues at assigned accounts through Salesforce, using detailed analysis, critical thinking, technical training, and documentation.
Recommend product modifications to contribute to quality improvement.
Provide clinical case coverage and support for complex cases and Go Live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as the escalation point for regional clinical issues.
Direct and assist Radiology staff in performing scans needed before surgery.
Educate and train physicians and hospital personnel on Brainlab IGS products and services, including OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff.
Develop and conduct training programs that enable hospital staff to implement in-house training.
Serve as the primary customer liaison, maintaining contact, assessing customer satisfaction and usage, and providing recommendations.
Work with the Application Consultant to support revenue through spare-parts sales, upgrades, contract renewals, and related opportunities.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demos and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Keep current on Brainlab and competing IGS products and services through training, research, and analysis.
Collaborate with the Regional Support Manager to provide content for team calls and meetings, including clinical knowledge transfer, best practices, cases, and case setups.
Maintain Salesforce documentation of all working hours.
Attend annual IGS Continuing Education and maintain annual product certification competency.