Biomedical Engineer (Clinical Specialist)

Brainlab•Port Jefferson, NY

20h

About The Position

Brainlab is seeking a Biomedical Engineer (Clinical Specialist) to provide clinical and technical support for Image Guided Surgery (IGS) products and services. The role provides on-site guidance to physicians and Operating Room personnel, helps maximize product efficiency and usage, manages the installed base and basic third-party integrations, and analyzes and resolves product issues at assigned accounts. The position also contributes engineering expertise to quality improvement and product modification recommendations. The specialist supports clinical cases and launches based on availability, promotes customer utilization through workflows and special applications, and serves as an escalation point for regional clinical issues. The role includes directing Radiology staff with necessary pre-surgical scans; educating and training physicians and hospital personnel; developing training programs that enable in-house training; and serving as the primary customer liaison to assess satisfaction and usage and recommend improvements. The specialist works with Application Consultants, Area Account Managers, Marketing Managers, and Regional Support Managers on revenue opportunities, market transparency, upgrades, demonstrations, evaluations, R&D projects, and team knowledge-sharing. The position also includes attending meetings and trade shows, staying current on Brainlab and competitive products, documenting working hours in Salesforce, and attending annual continuing education and maintaining annual product certification competency. Salary range: $70,000–$85,000.

Requirements

Bachelor of Science degree in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1 year of experience in a technical support role; 1–3 years minimum experience is stated, preferably with a healthcare company or provider.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a proven ability to make independent decisions.

Nice To Haves

At least 1 year of sales experience with a healthcare company; 1–2 years minimum is preferred.
Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

Provide on-site consulting and guidance to physicians and Operating Room personnel during surgery to maximize Brainlab product efficiency and usage.
Manage and maintain the installed base, including basic third-party integrations.
Analyze and resolve Brainlab system product issues at assigned accounts using Salesforce, technical training, documentation, and critical thinking.
Recommend product modifications as part of the quality improvement process.
Provide clinical case coverage and support for complex cases and Go Live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as the escalation point for regional clinical issues.
Direct and assist Radiology staff in performing scans required before surgery.
Educate and train physicians and hospital personnel, including OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on IGS products and services.
Develop and conduct training programs that enable hospital staff to provide in-house training.
Serve as the primary customer liaison, maintain customer contact, assess satisfaction and usage, and provide recommendations.
Work with the Application Consultant on revenue opportunities such as spare parts, upgrades, and contract renewals.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Keep current on Brainlab and competitive IGS products and services through ongoing training and individual research and analysis.
Collaborate with the Regional Support Manager and provide regular content for team calls and meetings, including clinical knowledge transfer, best practices, and case or case-setup discussions.
Maintain Salesforce documentation of all working hours.
Attend annual IGS Continuing Education and maintain annual product certification competency.