Biomedical Engineer (Clinical Specialist)

Brainlab•Houston, TX

13d•$65,000 - $75,000

About The Position

Brainlab is seeking a Biomedical Engineer (Clinical Specialist) to provide clinical and technical support for Image Guided Surgery (IGS) products and services. The role provides on-site guidance to physicians and operating room personnel, supports product use during surgery, manages the installed base and basic third-party integrations, and analyzes and resolves product issues at assigned accounts. It also contributes engineering expertise to quality improvement and product modification recommendations. The Clinical Specialist supports complex cases and product launches as availability allows, promotes customer utilization through specialized workflows and applications, and serves as an escalation point for regional clinical issues. The position trains physicians and hospital personnel, supports preoperative imaging, and acts as the primary customer liaison to assess satisfaction and usage. It also collaborates with commercial, marketing, support, and R&D colleagues on revenue opportunities, upgrades, demonstrations, market information, and projects. The role includes attending meetings and trade shows, maintaining product knowledge and annual certification, contributing clinical knowledge and best practices to team meetings, and documenting all working hours in Salesforce. The stated salary range is $65,000–$75,000. Employment is at will, and additional duties may be assigned at Brainlab’s discretion.

Requirements

Bachelor of Science degree in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1–3 years of experience in a technical support role; preferably with a healthcare company or provider.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a proven ability to make independent decisions.

Nice To Haves

At least 1–2 years of sales experience with a healthcare company.
Knowledge of surgical procedures, anatomy, and medical terminology.
Technical support experience with a healthcare company or provider.

Responsibilities

Provide on-site consulting and guidance to physicians and operating room personnel, evaluating options and solving problems during surgery to maximize Brainlab product efficiency and use.
Manage and maintain the installed base, including basic third-party integrations.
Analyze and resolve product issues for Brainlab systems at assigned accounts using Salesforce, detailed analysis, critical thinking, technical training, and documentation.
Recommend product modifications as part of the quality improvement process.
Provide clinical case coverage and support for complex cases and Go Live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as an escalation point for regional clinical issues.
Direct and assist Radiology staff with scans required before surgery.
Educate and train physicians and hospital personnel—including operating room, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff—on IGS products and services.
Develop and conduct training programs that enable hospital staff to provide in-house training.
Serve as the primary customer liaison, maintain customer contact, assess satisfaction and usage, and provide recommendations.
Work with the Application Consultant to increase revenue through spare-parts sales, upgrades, contract renewals, and related opportunities.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Maintain knowledge of Brainlab and competing IGS products and services through ongoing training and individual research and analysis.
Collaborate with the Regional Support Manager and contribute clinical knowledge, best practices, cases, and case setups to team calls and meetings.
Document all working hours in Salesforce.
Attend annual IGS Continuing Education and maintain annual product certification competency.