Biomedical Engineer (Application Consultant)

Brainlab•Denver, CO

4d•$65,000 - $80,000

About The Position

Brainlab is hiring a Biomedical Engineer (Application Consultant) to support its image-guided surgery products and services. The role conducts clinical evaluations, provides guidance to physicians and operating room personnel during surgery, leads installations, and educates hospital staff on product use. The position also serves as a primary customer liaison, resolves product issues, contributes to quality improvement, and collaborates with regional Account Managers to identify customer opportunities. Travel is 50% or more.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing, or equivalent experience.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail oriented, with a proven ability to make independent decisions.

Nice To Haves

At least 1–3 years of experience in a technical support role for a healthcare company or provider.
At least 1–2 years of customer service experience.
Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

Conduct on-site clinical evaluations for new and existing customers, demonstrating products and services to increase the frequency and quality of Image Guided Surgery product use.
Provide on-site consulting, guidance, and assistance to physicians and operating room personnel by evaluating options and solving problems during surgery.
Lead installations and establish functionality at new and existing customer sites.
Educate and train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on surgery products and services.
Recommend product modifications to contribute to the quality improvement process.
Act as the primary customer liaison through site visits and regular contact, assessing satisfaction and product usage and working to increase revenue through service contracts, spare and wear parts, and upgrades.
Strategize regularly with the regional Account Manager to evaluate customer opportunities and open sales projects.
Resolve product issues through detailed analysis and engineering expertise.
Stay current on Brainlab and competitive surgery products and services through ongoing training, research, and analysis.
Attend annual surgery continuing education and maintain annual product knowledge.
Promote surgery products and services to surgeons at trade shows.
Maximize customer satisfaction.
Perform other duties and responsibilities as required.