Biomedical Engineer (Application Consultant)

Brainlab • Denver, CO

3d

About The Position

Brainlab is seeking a Biomedical Engineer (Application Consultant) to support customers using its image-guided surgery products and services. The role conducts clinical evaluations, provides guidance during surgery, leads installations, and trains physicians and hospital personnel. It also serves as a primary customer liaison, helps resolve product issues, contributes engineering expertise to quality improvements, and works with regional Account Managers to identify customer opportunities and sales projects. The position involves 50%+ travel.

Requirements

• Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing, or equivalent experience.
• Proficiency with PC software applications, including Microsoft Office.
• Self-motivated and detail-oriented, with a proven ability to make independent decisions.
• Ability to travel 50% or more.

Nice To Haves

• One to three years of experience in a technical support role for a healthcare company or provider.
• One to two years of customer service experience.
• Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

• Conduct on-site clinical evaluations for new and existing customers to demonstrate products and encourage more frequent, higher-quality use of image-guided surgery products.
• Provide on-site consulting, guidance, and assistance to physicians and operating room personnel, evaluating options and troubleshooting during surgery to maximize efficiency and product use.
• Lead installations and establish product functionality at customer sites.
• Educate and train physicians and hospital personnel, including operating staff and Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff.
• Recommend product modifications using engineering expertise to contribute to quality improvement.
• Act as the primary customer liaison, maintaining site visits and regular customer contact, assessing satisfaction and usage, and working to increase revenue through service contracts, spare and wear parts, and upgrades.
• Strategize regularly with the regional Account Manager to evaluate customer opportunities and sales projects.
• Resolve product issues through detailed analysis and engineering expertise.
• Keep current on Brainlab and competitive surgery products and services through ongoing training, research, and analysis.
• Attend annual surgery continuing education and maintain annual product knowledge.
• Promote surgery products and services to surgeons at trade shows.
• Maximize customer satisfaction and perform other duties and responsibilities as required.

Benefits

• Medical, dental, life, long-term disability, and short-term disability benefits.
• Matching 401(k).
• Competitive compensation package.
• Business-casual work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level