Application Consultant

Guidehouse•Dc, DC

13h

About The Position

The Application Consultant supports a premier law enforcement agency by functionally configuring IBM MREF to achieve, at minimum, parity with current legacy TRIRIGA functionality. Under the direction of the Lead Application Consultant, the role supports requirements sessions, workflow maintenance, testing, and post-deployment functional support. The consultant documents current business processes and future functional requirements, supports configuration across Real Estate, Project Management, Space Management, and Operations and Maintenance, and routes enhancements for government and stakeholder approval before implementation. The position also provides workflow updates, tiered helpdesk support, defect and data-error resolution, UAT support, and functional assistance during scheduled post-deployment virtual office hours. It supports UAT environment configuration using production-representative data and active integrations.

Requirements

Four years of experience as a business analyst.
Experience supporting testing and system deployments, as well as requirements validation.
Bachelor's degree; four additional years of relevant experience may substitute for formal education.
U.S. citizenship.
Active and maintained Top Secret federal or DoD security clearance.

Nice To Haves

IBM MREF and IBM TRIRIGA functional experience.
Three years of IWMS/CAFM or enterprise asset management application configuration experience, including at least two years with IBM TRIRIGA and/or IBM Maximo/MREF.
Knowledge of facilities and real estate business processes, including lease abstraction and execution, space allocation and chargeback, work orders and preventive maintenance, inventory, and contact center intake.
Requirements elicitation and traceability to source inputs.
Defect intake and resolution using SJIRA or an equivalent ITSM toolset.
Functional test case authoring and UAT support.
IBM Certified Associate/Deployment Professional - Maximo Manage or MREF certification; IBM TRIRIGA Application Platform certification.

Responsibilities

Support structured requirements sessions with client stakeholder groups within the first 90 calendar days of award.
Document as-is business processes and to-be functional requirements for the Functional Requirements Validation Report.
Document business requirements to configure MREF to align at minimum with current system functions across Real Estate, Project Management, Space Management, and Operations and Maintenance.
Route enhancements for government and stakeholder approval before implementation.
Maintain current system and MREF workflows and provide modifications where required.
Recommend configuration and workflow updates to adapt to evolving stakeholder requirements and improve usability.
Provide tiered helpdesk and functional support via SJIRA or other ATS-approved systems; track, diagnose, and resolve application defects and data errors.
Support testers executing UAT scenarios, track defects, and resolve findings within government-assigned severity timelines.
Provide functional support to AskFinance during scheduled virtual office hours for post-deployment hypercare.
Support configuration of the UAT environment with production-representative data and active integrations.

Benefits

Medical, prescription, dental, and vision insurance
Personal and family sick time and company-paid holidays
Parental leave
401(k) retirement plan
Group term life and travel assistance
Voluntary life and AD&D insurance
Health savings account and health care and dependent care flexible spending accounts
Transit and parking commuter benefits
Short-term and long-term disability
Tuition reimbursement, personal development, certifications, and learning opportunities
Employee referral program
Corporate-sponsored events and community outreach
Care.com annual membership
Employee assistance program
Supplemental benefits via Corestream, including critical care, hospital indemnity, accident insurance, legal assistance, and identity theft protection
Position may be eligible for a discretionary variable incentive bonus