Application Consultant

Anatomage•San Jose, CA

9h•Hybrid

About The Position

Anatomage is seeking a customer-focused, technically capable Application Consultant to join its Customer Success team. The role delivers a strong customer experience by training customers on Anatomage products, creating educational resources, troubleshooting technical issues, and gathering feedback to improve products and services. The consultant works with educational instructors, medical professionals, and other customers through virtual and in-person training, demonstrations, and technical support. The role also contributes to internal software testing, video development, training content, and other projects involving the Anatomage Table and related products, collaborating with subject matter experts to support customer adoption of 3D anatomy visualization technology. This is a hybrid position requiring onsite work four days per week at Anatomage headquarters in San Jose, California. The role includes approximately 25–50% travel to customer sites, conferences, and other events across the United States. The company prefers local candidates.

Requirements

Bachelor's degree, preferably in Anatomy, Biology, Health Science, or another related scientific discipline.
At least two years of professional experience.
Professional and empathetic customer communication, including the ability to ask thoughtful questions and interpret customer needs and concerns.
Strong technical aptitude and proficiency with software and technology; ability to independently investigate, diagnose, and resolve software and hardware issues.
Resourcefulness, adaptability, sound judgment, and ability to research unfamiliar issues and work effectively with minimal supervision.
Ability to create accurate, well-organized, high-quality training materials and deliver clear, engaging product demonstrations and presentations.
Ability to take ownership of customer inquiries, follow-up, and outstanding issues while communicating promptly and escalating appropriately.
Attention to accuracy and quality in customer communications, technical documentation, and training resources.
Willingness and ability to travel approximately 25–50% of the time to customer sites, conferences, and events across the United States.

Nice To Haves

Experience in product training, teaching, tutoring, or technical instruction.
Experience creating educational content, training materials, videos, or documentation for customers or internal teams.
Experience in customer service, customer success, or technical support.
Experience in the medical, healthcare, or medical technology industry.
Familiarity with anatomy and physiology.
Experience with software testing, technical troubleshooting, or hardware support.
A patient, approachable, service-oriented demeanor and genuine commitment to customer success.
A proactive, self-directed working style and willingness to learn new products and technologies.

Responsibilities

Deliver engaging virtual and in-person product training and demonstrations for customers, including educational instructors and medical professionals.
Diagnose and resolve software and hardware issues, provide on-call product support for U.S. customers, and escalate complex issues when appropriate.
Create and maintain training materials, instructional content, videos, and activities to help customers use Anatomage products effectively.
Respond to customer inquiries, clarify customer needs, follow up promptly, and communicate solutions professionally and empathetically.
Gather customer feedback, identify recurring issues, and communicate opportunities to improve product functionality and customer experience.
Contribute to software testing, product research, and other internal projects as needed.
Communicate project progress, present team accomplishments, and collaborate with colleagues across relevant teams.
Travel to customer sites, conferences, and other events across the United States.