Application Consultant

Anatomage, Inc.•San Jose, CA

1d•$60,000 - $80,000•Hybrid

About The Position

Anatomage is a healthcare technology company specializing in 3D medical imaging and visualization. Its products, including the Anatomage Table, are used by more than 4,000 institutions worldwide. The Application Consultant is part of the Customer Success team and helps customers use Anatomage products through training, demonstrations, educational resources, and technical support. The role works directly with educational instructors, medical professionals, and other customers in virtual and in-person settings. It also contributes to software testing, video development, training content creation, product research, and other internal projects, collaborating with subject matter experts and colleagues across relevant teams. The position is hybrid and requires onsite work four days per week at Anatomage’s headquarters in San Jose, California. The role includes approximately 25–50% travel to customer sites, conferences, and other events across the United States. Local candidates are preferred. The salary range is $60,000–$80,000 per year. Anatomage does not offer H-1B sponsorship at this time.

Requirements

Bachelor’s degree, preferably in Anatomy, Biology, Health Science, or another related scientific discipline.
At least two years of professional experience.
Strong technical aptitude and proficiency with software and technology, including the ability to independently investigate, diagnose, and resolve software and hardware issues.
Professional, empathetic communication skills; ability to ask thoughtful questions and interpret customer needs and concerns.
Ability to work resourcefully and adaptively, research unfamiliar issues, exercise sound judgment, and work with minimal supervision.
Ability to create accurate, well-organized training materials and deliver clear, engaging product demonstrations and presentations.
Ownership of customer inquiries, follow-up, and outstanding issues, with timely communication and appropriate escalation.
High standards for accuracy and quality in customer communications, technical documentation, and training resources.
Willingness and ability to travel approximately 25–50% of the time to customer sites, conferences, and events across the United States.

Nice To Haves

Experience in product training, teaching, tutoring, or technical instruction.
Experience creating educational content, training materials, videos, or documentation for customers or internal teams.
Experience in customer service, customer success, or technical support.
Experience in the medical, healthcare, or medical technology industry.
Familiarity with anatomy and physiology.
Experience with software testing, technical troubleshooting, or hardware support.
A patient, approachable, and service-oriented commitment to customer success.
A proactive, self-directed working style and willingness to learn new products and technologies.

Responsibilities

Deliver virtual and in-person product training and demonstrations for customers, including educational instructors and medical professionals.
Diagnose and resolve software and hardware issues, provide on-call product support for U.S. customers, and escalate complex issues when appropriate.
Create and maintain training materials, instructional content, videos, and activities that help customers use Anatomage products.
Respond to customer inquiries, clarify customer needs, follow up in a timely manner, and communicate solutions professionally and empathetically.
Gather customer feedback, identify recurring issues, and communicate opportunities to improve product functionality and customer experience.
Contribute to software testing, product research, and other internal projects as needed.
Communicate project progress, present team accomplishments, and collaborate with colleagues across relevant teams.
Travel approximately 25–50% of the time to customer sites, conferences, and events across the United States.