Biomedical Engineer (Application Consultant)

Brainlab•Chicago, IL

1d•$65,000 - $80,000

About The Position

The Biomedical Engineer (Application Consultant) conducts on-site clinical evaluations and provides guidance to customers using Brainlab image-guided surgery products. The role supports physicians and operating room personnel during surgery, leads product installations, and trains physicians and hospital staff. It also uses engineering expertise to help improve product quality and resolve product issues. Serving as a primary customer liaison, the consultant maintains regular site contact, assesses customer satisfaction and product usage, and identifies opportunities involving service contracts, parts, and upgrades. The role works with regional Account Managers, stays current on Brainlab and competitive products, promotes products at trade shows, and requires 50%+ travel.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing, or equivalent experience.
Proficient in PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a proven ability to make independent decisions.

Nice To Haves

At least 1–3 years of experience in a technical support role for a healthcare company or provider.
At least 1–2 years of customer service experience.
Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

Conduct on-site clinical evaluations for new and existing customers to demonstrate products and services and increase the frequency and quality of image-guided surgery product usage.
Provide on-site consulting, guidance, and assistance to physicians and operating room personnel by evaluating options and problem-solving during surgery.
Lead installations and establish product functionality at new and existing customer sites.
Educate and train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff.
Recommend product modifications as part of the quality improvement process.
Act as the primary customer liaison, maintaining site visits and regular customer contact and assessing customer satisfaction and usage levels.
Work to increase revenue through sales of service contracts, spare and wear parts, upgrades, and related offerings.
Strategize regularly with the regional Account Manager to evaluate customer opportunities and open sales projects.
Resolve product issues through detailed analysis and engineering expertise.
Keep abreast of Brainlab and competitive surgery products and services through ongoing training and individual research and analysis.
Attend surgery continuing education annually and maintain annual product knowledge.
Promote surgery products and services to surgeons at trade shows.
Maximize customer satisfaction.
Perform other duties and responsibilities as required.