Biomedical Engineer (Application Consultant)

Brainlab•Chicago, IL

1d•$65,000 - $80,000

About The Position

Brainlab is hiring a Biomedical Engineer (Application Consultant) to support the use of its image-guided surgery (IGS) products and services at customer sites. The role conducts clinical evaluations, provides in-surgery guidance and problem-solving, leads installations, and trains physicians and hospital personnel. It also serves as a primary customer liaison, works with regional Account Managers to identify customer opportunities, resolves product issues, and contributes engineering expertise to product quality improvements. The position requires 50% or more travel.

Requirements

B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing, or equivalent experience.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a demonstrated ability to make independent decisions.

Nice To Haves

At least 1–3 years of experience in a technical support role for a healthcare company or provider.
At least 1–2 years of customer service experience.
Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

Conduct on-site clinical evaluations for new and existing customers to demonstrate products and services and increase the frequency and quality of IGS product use.
Provide on-site consulting, guidance, and assistance to physicians and operating room personnel, evaluating options and solving problems during surgery to maximize efficiency and product use.
Lead installations and establish functionality at new and existing customer sites.
Educate and train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff, on surgery products and services.
Recommend product modifications as part of the quality improvement process.
Act as the primary customer liaison through site visits and regular contact, assess customer satisfaction and product usage, and work to increase revenue through service contracts, spare and wear parts, and upgrades.
Strategize regularly with the regional Account Manager to evaluate customer opportunities and sales projects.
Resolve product issues through detailed analysis and engineering expertise.
Keep up to date on Brainlab and competitive surgery products and services through ongoing training and individual research and analysis.
Attend annual surgery continuing education and maintain annual product knowledge.
Promote surgery products and services to surgeons at trade shows.
Maximize customer satisfaction and perform other duties and responsibilities as required.