Biomedical Engineer (Digital OR Clinical Specialist)

Brainlab•San Antonio, TX

2d•Onsite

About The Position

Brainlab is seeking a Biomedical Engineer to support its Digital OR products. The role provides on-site consulting and guidance to physicians and operating room personnel, helping them evaluate options and solve problems during surgery to maximize product efficiency and use. The specialist manages and maintains the installed base, including hardware and basic third-party integrations, and diagnoses and resolves product issues at assigned accounts. The position supports system launches and complex implementations, optimizes customer workflows and utilization, and serves as an escalation point for regional technical issues. It also includes educating and training physicians and hospital staff, maintaining customer relationships, collaborating with internal teams on upgrades, demonstrations, evaluations, and R&D projects, and demonstrating products at meetings and trade shows. The specialist performs advanced troubleshooting and preventative maintenance, documents activities and working hours in Salesforce, and travels 25% of the time. Brainlab describes its environment as business casual and offers a competitive compensation package. The listed salary range is $70,000–$80,000. Brainlab is an equal opportunity employer and provides reasonable accommodations during the application and recruiting process.

Requirements

Bachelor’s degree in Information Technology, Biomedical Engineering, or a related field.
Experience with server, network, or virtualization infrastructure in an enterprise environment.
Ability to perform complex, time-critical tasks effectively and efficiently with little or no supervision in high-pressure situations.
Strong technical knowledge of analog and digital electronic technology related to audiovisual systems and equipment, including video teleconferencing and streaming media.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a proven ability to make independent decisions.
1–3 years of experience in a technical support role, preferably for a healthcare company or provider.

Nice To Haves

Knowledge of DICOM, HL7, and EMH/EHR workflows.
Knowledge of surgical procedures, anatomy, and medical terminology.
Experience with Polycom and Tandberg video teleconferencing systems.

Responsibilities

Provide on-site consulting and guidance to physicians and OR personnel, evaluating options and problem-solving during surgery to maximize Digital OR product efficiency and use.
Manage and maintain the installed base, including hardware and basic third-party integrations.
Analyze and resolve Digital OR product issues at assigned accounts through diagnostics, technical documentation, and critical thinking.
Recommend product improvements using engineering expertise as part of the quality enhancement process.
Support Go Live launches and complex system implementations, based on availability.
Optimize workflows, introduce special applications, and drive customer utilization.
Act as an escalation point for regional technical issues.
Educate and train physicians and hospital personnel, including OR staff, Biomedical, and Information Technology teams, on Digital OR products and services.
Develop and conduct training programs that enable hospital staff to provide in-house training.
Serve as the primary customer liaison, maintain regular contact, assess satisfaction and usage, and recommend ways to improve adoption.
Collaborate with Application Consultants, Account Managers, and Marketing teams on market transparency, upgrade initiatives, demos and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote Digital OR products and services.
Stay current on Digital OR and competitive products through training, research, and analysis.
Share best practices, technical knowledge, and workflow optimizations during team calls and meetings.
Maintain accurate records of activities and working hours in Salesforce.
Perform advanced technical troubleshooting, including audio, video, control, and network signal analysis, to isolate and resolve complex system issues.
Conduct periodic preventative maintenance and other duties as required.
Travel 25%.