Biomedical Engineer (Digital OR Clinical Specialist)

Brainlab•San Antonio, TX

3d•$70,000 - $80,000•Onsite

About The Position

Brainlab is hiring a Biomedical Engineer (Digital OR Clinical Specialist) to support its Digital OR products and services. The role provides on-site clinical and technical guidance to physicians and operating room personnel, maintains installed systems, resolves product issues, and helps hospitals optimize workflows and product utilization. It also supports system launches and implementations, delivers staff training, serves as a customer liaison and escalation point, and collaborates with internal teams on upgrades, demonstrations, and product-development initiatives. The position requires travel of 25%.

Requirements

Bachelor’s degree in Information Technology, Biomedical Engineering, or a related field.
Experience with server, network, or virtualization infrastructure in an enterprise environment.
Ability to perform complex, time-critical tasks effectively and efficiently with little or no supervision in high-pressure situations.
Strong technical knowledge of analog and digital electronic technology related to audiovisual systems and equipment, including video teleconferencing (Polycom and Tandberg) and streaming media.
1–3 years of experience in a technical support role, preferably for a healthcare company or provider.
Proficiency with PC software applications, including Microsoft Office.
Self-motivated and detail-oriented, with a proven ability to make independent decisions.

Nice To Haves

Knowledge of DICOM, HL7, and EMH/EHR workflows.
Knowledge of surgical procedures, anatomy, and medical terminology.

Responsibilities

Provide on-site consulting and guidance to physicians and OR personnel, evaluating options and solving problems during surgery to maximize Digital OR product efficiency and usage.
Manage and maintain the installed base, including hardware and basic third-party integrations.
Analyze and resolve Digital OR product issues at assigned accounts using diagnostics, technical documentation, and critical thinking.
Recommend product improvements as part of the quality enhancement process.
Support Go Live launches and complex system implementations, based on availability.
Improve customer utilization by optimizing workflows and introducing special applications.
Serve as an escalation point for regional technical issues.
Educate and train physicians and hospital personnel, including OR staff, Biomedical, and Information Technology teams, on Digital OR products and services.
Develop and conduct training programs that enable hospital staff to provide in-house training.
Serve as the primary customer liaison; maintain regular contact, assess satisfaction and usage, and recommend ways to improve adoption.
Collaborate with Application Consultants, Account Managers, and Marketing teams on market transparency, upgrades, demos and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote Digital OR products and services.
Stay current on Digital OR and competitive products through training, research, and analysis.
Share best practices, technical knowledge, and workflow optimizations during team calls and meetings.
Document activities and working hours accurately in Salesforce.
Perform advanced technical troubleshooting, including audio, video, control, and network signal analysis, to isolate and resolve complex system issues.
Conduct periodic preventative maintenance and perform other duties as required.
Travel 25%.