Bingo Office Clerk (Plus Tips)
About The Position
Performs general office duties within the Bingo Department, providing administrative and clerical support to all areas of Bingo operations. The role supports bingo games and promotions, verifies winning cards, calculates and distributes prizes, handles cash and credit card transactions, and provides customer service to Bingo players. The position requires compliance with applicable Tribal, Federal, and other gaming laws and regulations, including Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS). Staff are expected to follow the Miccosukee Tribe of Indians of Florida Merit System Policies, work collaboratively, and perform other duties consistent with the position and organization as required. The Resort and Gaming operations run seven days a week, 24 hours a day. Shifts may be rescheduled according to business volume, and the employee must be willing and available to meet those demands. The work is typically in a comfortable area, but may involve mild environmental discomfort, temperature fluctuations, moderate to high noise, and contact with noxious or abrasive chemicals. This is a smoking environment.
Requirements
- High school diploma or equivalent.
- Basic mathematical skills.
- Maintain compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
- Basic knowledge of proper office procedures.
- Be courteous and demonstrate genuine care for coworkers and guests.
- Ability to work effectively in a team environment.
- Proficiency in English.
- Ability to handle multiple tasks in a fast-paced, changing environment.
- Maintain a professional appearance and demeanor.
- Excellent guest service and communication skills.
- Strong interpersonal skills and an outgoing personality.
- Ability to remain calm in difficult situations.
- Willingness to work a variety of day, night, and weekend shifts, with availability for schedule changes based on business volume.
- Ability to meet or exceed customer expectations and respond to related inquiries.
- Ability to anticipate, prevent, identify, and resolve workplace issues as necessary.
Nice To Haves
- Cash handling and credit card transaction experience.
- At least one year of customer service experience.
- Knowledge of a second language.
Responsibilities
- Support all areas within Bingo operations.
- Be knowledgeable about bingo games, specials, and promotions.
- Verify winning cards, calculate prize amounts, and distribute funds to winning customers.
- Perform cash and credit card transactions.
- Provide customer service to Bingo players and respond to related inquiries.
- Attend required training related to gaming operations and regulatory requirements.
- Perform duties in accordance with applicable Tribal, Federal, and other relevant laws, rules, and gaming regulations.
- Remain current on rules and regulations to ensure compliance.
- Adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies and collaborate with other teams to support organizational objectives.
- Perform other duties as required, consistent with the position, department, and organization.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
