Bingo Office Clerk (Plus Tips)

Miccosukee Resort & Gaming • Miami, FL

3d

About The Position

The Bingo Office Clerk performs general office duties within the Bingo Department and provides administrative and clerical support to all areas of Bingo operations. The role supports players by helping with games and promotions, verifying winning cards, calculating prizes, distributing funds, handling cash and credit card transactions, and providing customer service. The clerk must follow applicable gaming laws, regulations, and internal control standards, and remain current on compliance requirements. The position requires flexibility to meet changing business needs, including varied shifts in a resort and gaming operation that runs seven days a week, 24 hours a day.

Requirements

• High school diploma or equivalent.
• Basic mathematical skills.
• Maintain compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
• Be courteous and demonstrate genuine care for coworkers and guests.
• Ability to work effectively in a team environment.
• Proficient in English.
• Ability to handle multiple tasks in a fast-paced, changing environment.
• Maintain a professional appearance and demeanor.
• Excellent guest service and communication skills.
• Strong interpersonal skills and an outgoing personality.
• Ability to remain calm in difficult situations.
• Willingness to work a variety of day, night, and weekend shifts, and to accommodate shift changes based on business volume.
• Ability to meet or exceed customer expectations and effectively anticipate, prevent, identify, and resolve workplace issues.
• Ability to perform duties involving standing, walking, sitting, occasional climbing and balancing, and frequent use of hands and arms to carry and lift items.
• Ability to lift moderate weight of 10–20 pounds.

Nice To Haves

• Cash handling and credit card transaction experience.
• At least one year of customer service experience.
• Knowledge of a second language.

Responsibilities

• Support all areas within Bingo operations.
• Be knowledgeable about Bingo games, specials, and promotions.
• Verify winning cards, calculate prize amounts, and distribute funds to winning customers.
• Perform cash and credit card transactions.
• Provide customer service to Bingo players and respond to related inquiries.
• Attend required training related to gaming operations and regulatory requirements.
• Perform duties in accordance with applicable Tribal, Federal, and other relevant laws, rules, and gaming regulations.
• Remain current on rules and regulations to ensure compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).
• Work collaboratively with teams to support the Enterprise’s objectives and adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies.
• Perform other duties as required, consistent with the position, department, and organization.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED