Billing Specialist

Yusen Logistics•Compton, CA

About The Position

The Billing Specialist is responsible for accurate and timely invoicing for Yusen Logistics (Americas) divisions, including rate verification, audits, and manifest creation. The role supports the Billing Department Supervisor and Manager and performs other assigned duties. It involves preparing and distributing invoices, reconciling transactions, resolving billing issues, coordinating with operations and pricing, validating accounts payable and receivable, maintaining customer records, and supporting audit, credit, collections, and reporting activities.

Requirements

Good verbal and written communication skills.
Ability to interact professionally and effectively with internal and external customers in person and over the phone.
Good organizational and time-management skills.
Ability to handle multiple tasks simultaneously while paying attention to detail.
Ability to gather and interpret data, compile information, and prepare reports.
Ability to verify data input and identify and correct errors.
Working knowledge of the Windows operating system and proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Good analytical skills.
Two to three years of billing experience, preferably in a shared services environment or the transportation and/or warehouse industry.
High school diploma or GED equivalent.

Nice To Haves

ERP systems experience, preferably with MS Dynamic / SAP, Adena, or 3GTMS.
Billing experience in a shared services environment or the transportation and/or warehouse industry.

Responsibilities

Prepare and process invoices daily or according to schedule, ensuring accuracy and completeness.
Distribute approved invoices to customers and maintain appropriate records.
Reconcile billing to ensure all transactions are processed and completed.
Escalate billing issues to management as needed.
Maintain customer billing documentation and files.
Investigate and follow up on billing issues, discrepancies, and disputed invoices, including reviewing disputes in customer systems.
Review daily billing activity and coordinate with operations to resolve exceptions.
Ensure timely and accurate manifest invoicing procedures.
Collaborate with pricing to confirm rates.
Verify accounts receivable accuracy against carrier accounts payable, when applicable.
Close out loads for assigned customers by validating accounts payable and receivable and collecting required documentation, when applicable.
Resolve billing inquiries from internal and external customers.
Assist with periodic, year-end, and internal audit requests.
Monitor assigned account credit limits and coordinate with the credit department to maintain proper business flow.
Maintain or develop financial reports related to assigned customers.
Update invoicing standard operating procedures for assigned customers as needed.
Assist the collections team with reviewing open accounts receivable.
Support the management team with special projects as assigned.
Maintain regular and punctual attendance and work cooperatively with others.
Interact appropriately with employees and customers.
Use a computer for email and Teams communications, reports, and work schedules.
Review and analyze data and information, and complete assigned tasks and projects in a timely manner.
Comply with all company policies and procedures.

Benefits

Medical, dental, and vision insurance beginning the first of the month following the start date.
401(k) with company match.
Standard 10 days of PTO.
Eligible for a bonus plan.
Seven paid holidays.
Eligible for overtime pay, if applicable.
Flexible Spending Accounts.
Life and Accidental Death & Dismemberment Insurance.
Short- and long-term disability.
Tuition Assistance Program.
Commuter benefits.
Vacation.