Billing Specialist

First Fertility•Rocky Hill, CT

4d•$23 - $26•Remote

About The Position

First Fertility is hiring a Billing Specialist for its centralized Billing Team. This full-time, remote role manages billing inquiries and insurance claims and serves as a key point of contact for patients, providers, and administration. The position requires careful handling of sensitive patient and financial information, professional patient service, and independent work in a remote environment. The schedule is Monday through Friday, 9:00 AM to 5:00 PM EST. Compensation is $23 to $26 per hour, based on experience.

Requirements

At least 3 years of medical billing experience in a healthcare setting.
Strong knowledge of CPT and ICD coding.
Excellent written and verbal communication skills.
Strong customer service skills and a professional approach to interactions.
Ability to remain calm and effective under pressure.
Comfort working independently in a remote environment.

Nice To Haves

Experience in women's health or fertility.

Responsibilities

Manage the daily flow of billing operations and build strong relationships with patients and providers.
Manage timely billing, respond to patient inquiries, and follow up on outstanding claims.
Work with insurance carriers to resolve non-payment issues, correct and resubmit claim errors, and respond to phone and written inquiries.
Oversee the insurance appeals process to support timely resolution.
Research patient benefit eligibility and claim status through insurance carrier websites.
Answer incoming billing calls, resolving inquiries directly or routing them to the appropriate department.
Handle difficult patient interactions professionally and provide clear, effective resolutions.
Give patients accurate information about billing procedures and their next steps.
Maintain HIPAA compliance and confidentiality when handling patient information.
Serve as the primary billing contact for providers and administration and recommend process improvements that support collections and cash flow.