Billing Specialist

Altoona Smiles PC•Altoona, IA

5d•$22 - $28

About The Position

Altoona Smiles is seeking a detail-oriented, proactive, and patient-centered Dental Billing Specialist to join its front desk team. The role combines financial and billing expertise with strong communication and customer care. The specialist maintains accurate patient accounts, follows up on insurance matters, processes statements and refunds, communicates with patients about financial inquiries, reviews monthly reports, reconciles daily payments, and supports front desk administration and patient communication.

Requirements

Detail-oriented, proactive, and patient-centered approach.
Strong financial and billing expertise.
Strong communication and customer-care skills.

Responsibilities

Maintain accurate patient accounts by verifying balances, credits, and adjustments daily using DOS daily reporting; coordinate with the DOS team to resolve billing discrepancies.
Follow up with insurance providers, including coordinating benefits, notifying insurers of overpayments, and requesting recoupment.
Process patient statements and execute refunds to support timely revenue collection.
Communicate with patients about financial inquiries and provide clarity to patients and the team.
Review monthly reports, including collections accounts, patient credits, and overdue patient balances.
Reconcile end-of-day finances by balancing payments posted in Eaglesoft against collected amounts and preparing cash and check deposits for bank drop-off according to office procedures.
Perform weekly and monthly patient check-out data cleanup, including Eaglesoft photo recycling, PBN task management, inactivating long-term hygiene patients, and reviewing patients without upcoming appointments.
Check incoming and outgoing mail and scan necessary documents into the DOS file.
Maintain 5-star phone certification by completing required modules, participating in regular role-play sessions with the Team Lead, and incorporating feedback from certification calls.
Manage incoming and outgoing calls, emails, and texts, including scheduling, checking voicemails, answering financial questions, and handling rescheduling and cancellations.