Billing Specialist

Baker Donelson•Raleigh, NC

9d•Hybrid

About The Position

The Billing Specialist works in the Revenue Services department and reports directly to the Billing Manager. The role performs law-firm billing functions, including preparing and distributing client invoices, maintaining billing data and client-specific instructions, monitoring unbilled work-in-progress, and supporting billing projects and operational decisions through reports and analysis. The position requires ownership of assigned responsibilities, careful attention to accuracy, and effective collaboration with attorneys and colleagues in a fast-paced, deadline-driven environment. This is a hybrid position. Employees work from their nearest office location on the second and fourth Wednesday of each month; all other scheduled workdays are remote. The working environment is described as a normal office environment with little exposure to excessive noise, dust, or extreme temperatures. Employees must comply with BDBCB's information privacy and security requirements, including its acceptable use policy.

Requirements

At least two years of billing experience in a law firm setting.
Exceptional verbal and written communication skills.
Ability to collaborate effectively across departments and with diverse teams.
Strong analytical, organizational, interpersonal, and presentation skills.
Ability to manage high-volume workloads in a fast-paced, deadline-driven environment.
Proficiency in Microsoft Office, including advanced Excel skills.
Ability to analyze complex issues and develop practical solutions.
Sound judgment and discretion in professional relationships with attorneys and staff.
Ability to learn quickly, think strategically, and adapt to change.
Ability to work independently and as part of a team, share knowledge, and support colleagues.
Self-motivation, enthusiasm, and effectiveness under pressure.
Strong work ethic and keen attention to detail and accuracy.
Compliance with BDBCB's information privacy and security requirements, including its acceptable use policy.

Nice To Haves

Prior experience with Aderant and Prebill Viewer is strongly preferred.

Responsibilities

Execute billing functions that lead to client invoices, including reviewing prebills, adjusting time and disbursement entries, editing billing details, and applying prepayments and trust funds.
Generate, post, and distribute invoices to clients and attorneys accurately and promptly.
Maintain and update firm billing databases to ensure accurate entry and retrieval of client-related billing data.
Collaborate with attorneys and colleagues to resolve billing matters and align with client expectations.
Maintain and follow billing instructions specific to clients and attorneys.
Monitor unbilled work-in-progress (WIP) to support timely and efficient billing cycles.
Create spreadsheets and reports by analyzing data from financial systems and dashboards to support billing operations and decision-making.
Participate in special billing projects as assigned.
Follow departmental policies and procedures to ensure compliance and consistency in billing practices.
Respond promptly and professionally to billing inquiries from attorneys, secretaries, and clients.
Perform additional duties and special projects as assigned by the Billing Manager or Director of Revenue Services.