Billing Manager
Eagle Telemedicine•Atlanta, GA
•Hybrid
About The Position
The Billing Manager oversees the Company's end-to-end billing function, ensuring invoices are timely, accurate, and compliant with customer contracts while leading billing operations, collections, automation, onboarding, and continuous process improvement. This role directly manages 1-2 Billing Specialists/Analysts and is responsible for hiring, coaching, performance management, and development.
Requirements
- Strong knowledge of billing, collections, and accounts receivable.
- Ability to interpret contractual billing terms.
- Advanced Microsoft Excel skills.
- Strong analytical, organizational, leadership, and customer service skills.
- Excellent written and verbal communication skills.
- Strong business partnership skills.
- Five or more years of progressive billing or revenue cycle experience.
- Supervisory experience required.
Nice To Haves
- Experience with Quickbase or similar workflow tools preferred.
- Healthcare or professional services billing experience preferred.
- Experience with contract-based billing, ERP systems, and billing automation preferred.
Responsibilities
- Manage the end-to-end customer billing cycle.
- Manage the collections process.
- Ensure invoices are accurate, timely, and contract compliant.
- Understand customer contracts and ensure billing terms are accurately configured in Quickbase and the Billing Log.
- Lead customer billing onboarding meetings.
- Serve as the primary contact for billing discrepancies.
- Manage billing automation through Quickbase and/or Sage Intacct.
- Partner with developers to enhance automation, review testing files, and validate enhancements.
- Collaborate with Accounting, Operations, Sales, Legal, and IT to improve billing processes.
- Identify opportunities for process redesign and automation.
- Perform analytical reviews and ad hoc billing analyses.
- Support monthly close activities.
- Support internal and external financial audits for billing-related inquiries.
- Monitor billing KPIs and recommend operational improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
