Billing Manager

Essen Medical Associates•New York, NY

40d•$66,000 - $78,000

About The Position

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it. We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Requirements

5+ years of medical billing and revenue cycle management experience.
2+ years of supervisory or management experience preferred.
Extensive knowledge of health insurance billing, payment posting, claims management, and revenue cycle operations.
Experience with eClinicalWorks (eCW) is strongly preferred.
Strong understanding of healthcare revenue cycle operations, payer requirements, billing regulations, and financial controls.
Advanced knowledge of claims management, payment reconciliation, charge capture, denials, and revenue integrity.
Strong analytical and problem-solving skills.
Experience implementing process improvements and system optimization initiatives.
Proficiency with billing software, reporting tools, and Microsoft Office applications.
Excellent leadership, communication, and organizational skills.
Ability to influence and collaborate effectively across Finance, Operations, Credentialing, IT, clinical leadership, and external partners.
Ability to manage competing priorities and lead effectively in a complex, high-volume environment.

Nice To Haves

Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field preferred.

Responsibilities

Direct and oversee all billing department activities, including charge entry, claim submission, payment posting, and account reconciliation.
Supervise and support billing staff to ensure productivity, accuracy, and accountability.
Ensure all charges are entered accurately and submitted within established timelines.
Monitor claim status and proactively address claim holds, denials, and rejections.
Develop and maintain standard operating procedures for billing workflows.
Ensure compliance with payer requirements, contractual obligations, and regulatory standards.
Provide oversight of charge capture processes to ensure complete, accurate, and timely billing for services rendered.
Establish controls to reconcile services rendered, charges entered, and claims submitted.
Direct investigation and resolution of charge discrepancies and workflow breakdowns.
Implement routine audits and quality assurance measures to maintain billing accuracy.
Oversee payment posting processes for insurance and patient payments.
Ensure accurate allocation of payments, adjustments, and write-offs.
Reconcile posted payments to bank deposits and financial records.
Investigate and resolve payment variances, discrepancies, and unapplied funds.
Maintain documented controls for reconciliation processes.
Monitor billing submissions and ensure claims are submitted within three (3) business days of service completion.
Audit claims held within the billing system and ensure no claims exceed payer timely filing limits.
Identify the root causes of held claims and implement corrective actions.
Monitor clearinghouse and payer responses to ensure timely resolution of claim issues.
Collaborate with the Credentialing Team to monitor and reconcile claims held due to provider credentialing issues.
Establish tracking and reporting processes for credentialing-related claims holds.
Ensure timely follow-up and resolution to prevent revenue loss.
Facilitate regular cross-department communication regarding credentialing status and financial impact.
Serve as a lead for successful transition from PARCS AR module to eCW AR module.
Serve as the departmental lead for eClinicalWorks billing system optimization.
Maximize utilization of eClinicalWorks automation tools to eliminate manual workflows whenever feasible.
Identify opportunities to improve workflow efficiency, reduce errors, and enhance productivity.
Partner with leadership and IT resources to implement system enhancements and reporting solutions.
Ensure system configurations support operational efficiency and revenue cycle best practices.
Evaluate existing workflows and identify opportunities for process improvement.
Develop and implement checks and balances across all billing functions.
Establish monitoring mechanisms to ensure workflows are followed consistently.
Conduct routine audits to verify process effectiveness and compliance.
Drive continuous improvement initiatives focused on revenue enhancement and operational excellence.
Supervise, train, mentor, and develop billing team members.
Conduct regular performance evaluations and coaching sessions.
Monitor employee productivity, quality, and KPI achievement.
Foster a culture of accountability, collaboration, and continuous improvement.
Assist with hiring, onboarding, and workforce planning as needed.