Billing and Quality Assurance Coordinator

Harrington•Niagara Falls, NY

19d

About The Position

The Billing and Quality Assurance Coordinator combines customer billing responsibilities with quality control documentation and administrative support. This role helps ensure accurate and timely invoicing, maintain quality records, and support operational processes. The position works with Sales, Distribution, Finance, vendors, and other internal teams to address billing and documentation needs.

Requirements

Experience in billing, invoicing, accounts receivable support, quality documentation, or a related administrative role.
Strong attention to detail and ability to manage multiple priorities.
Experience with ERP systems and Microsoft Office, particularly Excel.
Strong organizational, communication, and problem-solving skills.
Ability to work collaboratively with Sales, Distribution, Finance, and other internal teams.

Nice To Haves

Familiarity with quality documentation, Material Test Reports, or Quality Management Systems.
Experience in industrial distribution, manufacturing, or a related industry.

Responsibilities

Review sales orders, shipping documents, pricing, tax information, and customer requirements to ensure accurate billing.
Prepare, process, and submit customer invoices, including documentation through customer billing portals.
Research and resolve billing discrepancies, missing paperwork, and shipment-related questions.
Partner with Sales, Distribution, and other internal teams to ensure billing accuracy and timely resolution of issues.
Maintain organized billing records, invoices, and supporting documentation.
Process and verify ERP transactions related to customer orders, invoicing, inventory, and billing activities.
Provide invoice copies, proof of delivery, and other billing-related documentation as needed.
Maintain accurate quality records, certifications, and supporting documentation.
Assist with maintaining the company's Quality Management System (QMS), including keeping the Quality Control Manual, procedures, and forms current.
Document and track nonconforming material using established procedures.
Provide Material Test Reports (MTRs), certifications, and other required quality documents to customers.
Coordinate with vendors, Distribution, and Sales to obtain missing records or resolve documentation issues.
Assist with customer quality surveys, compliance forms, and documentation requests.
Support improvements to billing accuracy and quality documentation processes.