Bilingual Store Associate (Spanish)

Sherwin-Williams • Kansas City, MO

9d

About The Position

The Bilingual Store Associate works with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role focuses on providing excellent customer service, promptly resolving concerns, maintaining product and store presentation standards, staying current on product features, and consistently meeting sales goals.

The position includes customer contact, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company considers criminal history review necessary to protect its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the public.

The role may also involve retrieving and carrying products, stocking shelves, preparing displays, cleaning equipment, loading and unloading delivery trucks, and assisting with deliveries. The associate must be willing to work scheduled hours that may include evenings and weekends.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• A range of rewards, benefits, and flexibility intended to support health and well-being.
• Opportunities to learn, develop new skills, and grow professionally.
• An inclusive team and commitment to employees’ and broader communities’ connection.
• Benefits offerings that may include retirement, health care, well-being, and commuter-related benefits; eligibility and details are available through the company benefits site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed