Bilingual Spanish Case Manager HSI

Tulsa Health Department

8d•Onsite

About The Position

Within Healthy Start guidelines, the Bilingual Spanish Case Manager provides case management services to Tulsa County pregnant women, women of childbearing age, and their families to improve birth outcomes and decrease infant mortality. Services include screening, assessment, education, and identifying an appropriate intervention strategy for each client according to Healthy Start protocols. The position serves clients in specified Tulsa County ZIP codes and works with families, program colleagues, community agencies, and health and social-service providers to coordinate care and referrals. The position is based at the North Regional Health & Wellness Center and reports to the Manager, Healthy Start Initiative. It has no direct or indirect supervisory responsibility and is responsible for assigned equipment. The role involves home visits and job-related travel, regular exposure to a noisy and crowded work environment, and occasional interaction with people who may be disturbed or abusive. The employee must maintain record confidentiality in accordance with HIPAA regulations.

Requirements

Bachelor’s degree in social work or a related field.
Excellent interpersonal and communication skills.
Ability to obtain cooperation from clients from a wide range of economic, social, and cultural backgrounds.
Interviewing and client-engagement skills, including the ability to work with agency staff and community resources.
Comfort gathering information about and providing education related to reproductive health.
Ability to work closely and cooperatively with program co-workers toward Healthy Start family goals.
Knowledge of community resources and helping relationships that can assist mothers, babies, and families.
Valid Oklahoma driver’s license.
Ability and willingness to perform job-related travel.
Ability to visit clients’ homes, conduct interviews, attend meetings, sit for extended periods, and carry charts to staffing meetings.
Ability to maintain THD record confidentiality according to HIPAA regulations.

Nice To Haves

Master’s degree in health or a related field.
Three years of experience as a case manager or related experience with Maternal-Child Health (MCH).
Bilingual Spanish capability may be required.
Eligibility for licensure as a social worker in the state of Oklahoma, if appropriate.

Responsibilities

Provide screening, assessment, education, and case management services under Healthy Start protocols to clients in the specified Tulsa County ZIP codes: 74063, 74011, 74012, 74106, 74110, 74115, 74116, 74117, 74126, 74127, and 74130.
Coordinate regularly, at least monthly, with the Fatherhood Case Manager as appropriate to provide effective, coordinated family services.
Complete client documentation and accurate database entries in accordance with Healthy Start guidelines; maintain HIPAA confidentiality, voluntary participation consent, and release-of-information documentation as appropriate.
Recruit clients and maintain appropriate caseload levels as defined by the management team.
Interview clients and complete intake procedures, screening tools, and risk assessments to identify client and family needs.
Staff individual clients with the Case Manager Supervisor according to staffing protocol.
Refer clients to community resources, follow up on missed medical appointments, conduct home visits, and help clients identify and eliminate barriers to completing referrals.
Coordinate with medical, behavioral health, and social-service providers to improve quality of care.
Attend Healthy Start training and planning meetings, staff meetings, quality assurance activities, appropriate in-service activities, and other required training.
Perform other assigned duties, including activities supporting public health emergency operations.
Perform job-related travel and maintain confidentiality of THD records in accordance with HIPAA regulations.

Benefits

Health care and health insurance
Dental insurance
Vision insurance
Retirement pension fund
401A employer/employee matching fund
457 deferred compensation plan
Flexible spending accounts and Flex Plan
Group life insurance and supplemental life insurance
Short- and long-term disability insurance
Paid holidays, typically 13 days per calendar year plus 2 floating holidays
Paid time off (PTO), 20 hours per month
Cost of Living Adjustments (COLAs)
Extended Sick Leave (ESL)
Accidental Death and Dismemberment Insurance
Critical Illness Care Plan, including Cancer
Accident Plan
Hospitalization Plan
Supplemental and Whole Life Plans
Legal and Identity Theft Protection Plans
Public Service Loan Forgiveness
Post Employment Health Plan (PEHP); employer contributes 1% of the employee’s salary per year, and unused employee sick leave is transferred to the PEHP account upon retirement
Employee Assistance Program
Working 4 Balance Workplace Wellness Program
Promotional Opportunities
Tulsa Municipal Employees Federal Credit Union
NURSE Corps Loan Repayment Program eligibility for THD employment