Bilingual Service Coordinator

Metrocare Services•Dallas, TX

About The Position

Metrocare Services is seeking a customer service-oriented Service Coordinator to help people with developmental disabilities and their legally authorized representatives make informed decisions about services. The coordinator helps customers access medical, social, educational, and other services and supports that promote the quality of life and community participation they desire. The Service Coordinator advocates for customers’ wishes in service delivery, helps resolve issues between customers and providers, and monitors whether specialized services are provided and are helping customers meet their desired outcomes. The role involves meeting customers in their homes, coordinating with service providers, maintaining records, and responding to crises. The position requires bilingual English and Spanish skills.

Requirements

Bachelor’s or advanced degree from an accredited college or university.
At least one year of experience working with the Intellectual Developmental Disability population, unless the candidate has a master’s degree in a preferred field, in which case no experience is required.
Bilingual English and Spanish skills.
Basic math skills.
Ability to apply common-sense understanding to simple one- or two-step instructions and standardized situations with few or no variables.
Ability to work with minimal supervision and within a team setting.
Ability to use a computer, printer, and software needed for the position, including Word, Excel, Outlook, and PowerPoint; basic Windows and Microsoft Word skills are specified.
Ability to use the Internet to find resources.
Current driver’s license from Texas or another state; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Liability insurance is required when operating a personal vehicle on Center property or for Center business; must be insurable by the Center’s liability carrier when driving a Center vehicle or personal vehicle for Center business, and must have an acceptable driving record.
Strong analytical skills, professional acumen, business ethics, problem-solving ability, respect for confidentiality, and understanding of continuous improvement processes.
Ability to work independently and self-motivate.
Positive attitude toward consumers, coworkers, and the public.
Strong organizational and time-management skills.
Strong oral and written communication skills.
Conduct job responsibilities in accordance with ethical standards, state contracts, professional standards, and applicable state and federal laws.

Nice To Haves

Bachelor’s or advanced degree in social, behavioral, or human services.
Experience with Askesis.

Responsibilities

Meet with developmental disability customers in their homes, listen to their needs, and help determine appropriate services.
Recommend and explain services based on customers’ needs.
Receive customers’ initial service requests.
Enter information into the computer system.
Help customers access services that support their desired quality of life.
Meet with customers monthly or quarterly to confirm they are receiving needed services, assess service effectiveness, and identify new problems and interventions.
Meet with developmental disability service providers to learn about their services, arrange services, advocate for customers, and ensure customers are being cared for.
Assist customers during crises and help connect them with services that may prevent future crises.
Serve as the primary customer contact and work toward customer satisfaction.
Perform other duties as assigned.