Bilingual Patient Coordinator

Riccobene Associates Family Dentistry•Garner, NC

3d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and is responsible for creating a welcoming, professional experience while managing the front desk and a full provider schedule. The role helps patients understand insurance benefits, treatment costs, and payment options, supports informed decisions about care, and ensures patients leave with their next appointment scheduled. This is an in-person position requiring reliable, on-time attendance for the full scheduled shift. The coordinator works closely with the clinical team to support smooth patient handoffs, maintain accurate records and accounts, and protect patient privacy in accordance with HIPAA requirements. The role calls for a calm, positive, attentive, team-oriented approach, confidence discussing costs and collecting payments, strong ownership of schedule management, attention to detail, and professional presentation. The hiring process includes a short video interview, followed by an in-office interview and possibly a working interview. Prior employers will be contacted for references, including questions about attendance, dependability, and teamwork; candidates should provide at least two supervisor references. Offers are contingent on satisfactory reference and background checks. New team members complete a 90-day introductory period.

Requirements

At least 1 to 2+ years of dental front office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, regular, predictable, on-time attendance for the full scheduled shift.
Ability to remain calm, friendly, and professional while managing competing front-desk demands.
Comfort discussing costs and clearly requesting payment.
Strong attention to detail with insurance, payments, and patient information.
Professional presentation, grooming, and personal hygiene appropriate for close patient contact.
Ability to meet the physical requirements with or without reasonable accommodation: sit or stand at a front desk workstation for extended periods; use a computer, keyboard, and multi-line phone throughout the shift; speak and hear clearly; see clearly at close range; move between the front desk, lobby, and operatories; and lift and carry office supplies up to 15 pounds.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new patient calls into scheduled appointments.
Manage and protect the schedule by filling openings and cancellations and working recall and unscheduled treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure every patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.