Bilingual Sales Representative

MCI Careers • Savannah, GA

12d • $14 - $17 • Onsite

About The Position

MCI is a technology-enabled business services company that provides customer experience, business process outsourcing, and technology solutions. The Bilingual Sales Representative communicates with customers in Spanish and English through inbound and outbound calls, supports customer satisfaction and sales performance, offers tailored solutions, and builds client relationships. The role includes comprehensive training in contact center technology and customer experience strategies. Applicants must complete an application on the company careers page, including screening questions and a brief pre-employment test.

The position operates in a professional office environment and is largely sedentary, with extended periods of sitting or standing while using a computer and telephone headset. The role requires regular use of computers and office equipment, and may occasionally involve moving around the office and handling or exerting force on objects weighing up to 40 pounds. Employment is subject to work authorization requirements and, depending on the program and location, background or security investigation and drug screening.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Fluency in spoken and written Spanish and English.
• Strong verbal and written communication skills.
• Ability to type accurately at 20 or more words per minute.
• Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Familiarity with Windows operating systems.
• Reliability, punctuality, and excellent attendance.
• Conflict resolution, problem-solving, and negotiation skills.
• Customer-focused approach, including empathy, patience, and responsiveness.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team orientation and strong interpersonal skills.
• Must be authorized to work in the country where the job is based.
• Must be willing to undergo a Level II background and/or security investigation with fingerprinting when applicable; job offers are contingent on results.
• Must be willing to undergo drug screening where applicable; job offers are contingent on results.

Nice To Haves

• At least one year of experience in customer service, sales, technical support, or administrative roles in a contact center.
• Previous experience in state or federal work environments.

Responsibilities

• Handle inbound and outbound calls to support customer inquiries and sales opportunities.
• Build rapport with clients, identify their needs, and offer appropriate solutions.
• Meet or exceed sales targets and performance metrics.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues professionally and empathetically.
• Collaborate with team members to improve processes and customer satisfaction.
• Stay current on product knowledge and company offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED