Bilingual Retail Sales Associate

2020 Companies•Houston, TX

5d•Onsite

About The Position

Represent Reliant Energy in retail, kiosk, and event settings by promoting electricity plans, engaging customers, and driving new enrollments. The role involves helping customers find suitable energy solutions, explaining products and services, addressing objections, and working toward individual and team sales goals. The position is based at Walmart 3425 in Houston, Texas, with travel to event locations as needed. The associate is expected to maintain professional customer and coworker interactions, provide attentive product guidance, accurately document sales and activity, complete required paperwork, and keep the work station or kiosk clean and presentable. Performance is assessed through attendance, sales quotas, customer/client satisfaction, rejection percentage, and substantiated complaints. The employer describes paid training, uncapped commissions, career advancement, and employee benefits.

Requirements

High school diploma or equivalent.
At least six months of prior sales, retail, telecommunications, or marketing experience.
Strong experience in retail or event sales or event marketing is preferred.
Demonstrated knowledge of products and services.
Excellent communication, presentation, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to multitask.
Impeccable integrity and commitment to customer satisfaction.
Ability to maintain customer confidentiality.
Reliable transportation and willingness to travel to event locations.
Availability to work evenings, weekends, and holidays as needed.
Ability to perform physical tasks such as lifting and event setup and teardown.

Nice To Haves

Fluency in both English and Spanish, including the ability to read, write, and speak Spanish.

Responsibilities

Promote Reliant electricity plans and services to consumers and help customers explore ways to lower energy costs.
Sell products and services in retail stores, kiosks, and event environments.
Welcome customers, offer assistance, assess their needs, and suggest suitable products or services.
Provide product and service information and help customers make selections with confidence.
Identify customer needs and handle objections.
Build relationships with customers and teammates, and contribute to team sales goals.
Meet or exceed monthly and weekly personal sales goals or quotas.
Accurately document and report sales, track activity, and communicate it to Retail Operations.
Submit all required paperwork completely and accurately.
Keep the work station or kiosk clean, organized, functional, and presentable.
Maintain professional interactions with customers and fellow employees.
Attend work regularly and promptly.
Travel to event locations as needed.
Complete event setup and teardown, including related physical tasks.