Bilingual Relationship Banker I- Spanish - Rosemont

U.S. Bank•Rosemont, IL

1d•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel. They build trust by assessing and addressing customers’ banking needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions based on customers’ goals. The role includes proactive outreach and follow-up, maintaining knowledge of consumer and business banking products—including digital services—and providing an accurate, consistent client experience. Relationship Bankers collaborate with branch team members, open consumer and business accounts, complete service requests, submit credit applications, and educate clients on digital and self-service options. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role requires working from a U.S. Bank location for all scheduled work days.

Requirements

High school diploma or equivalent.
One to four or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level proficiency in reading, writing, and speaking both Spanish and English.
Obtain and maintain required NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal background and credit record requirements.

Nice To Haves

Passion, commitment, and drive to improve clients’ financial lives.
Effective and confident client communication.
Ability to learn and adapt to new information and technology platforms.
Financial services experience and knowledge of industry products and solutions.
Cash handling experience.
Active listening and excellent problem-solving skills.
Ability to teach customers how to use digital technology.

Responsibilities

Build relationships with customers through in-person, appointment-based, and virtual interactions.
Assess and address customers’ banking needs, gather and process customer and account information, and recommend relevant solutions.
Explain available deposit and loan products and services to customers.
Conduct proactive outreach and follow up with clients to understand their financial needs and banking channel preferences.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, greet clients, and process basic transactions accurately.
Develop collaborative partnerships with branch team members and other partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital and self-service products and services.
Use available resources and technologies to optimize client experience and operational accuracy.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.